Darren and Dan, thank you for providing the best in customer service. Great job!

"This car purchase has been one of the smoothest transitions I have experienced, thanks to Darren Conwell, the Sales Representative at Ohare Hyundai dealership (in DesPlaines, IL), and Dan Chatfield, the Finance Officer who led me through the financial arrangements, explained the extended warranty, accepted my Pontiac GrandAm for trade-in, and practically gift-wrapped my new car.
At the onset, I researched Hyundai’s 2012 Elantra on the internet, checked Consumer Reports ratings, & planned several strategies for comparing the 2012 Hyundai Elantra GLS and the 2012 Hyundai Elantra Limited; then, as a COSTCO card member, I went to the COSTCO website, identifying the car I was interested in purchasing: the make, model & year, along with my zip code. Immediately, I was given both an authorization number for purchasing a car at Ohare Hyundai, and also the name of the salesperson who would assist me in making a car purchase.
I received several carefully orchestrated calls & emails from Darren Conwell to see where I was in the process of selecting a new car. We exchanged a few emails; I needed time to think clearly & Darren encouraged me to do just that.
So, about 10 days after my inquiry at the COSTCO website, I phoned Ohare Hyundai and set up my appointment for Wednesday, the next day, with Darren Conwell. The next day, I met him for the first time; it was easy to recognize he is highly motivated, as he was neatly dressed, wearing a bright colored shirt & an enthusiastic smile. At all times, his demeanor was pleasant, courteous, & thoughtful.
I knew I was at the right dealership, & by three hours later, I had test driven one of the two cars he selected from the inventory. While I had to leave for some other personal business, I returned several hours later, “to finish the process”.
In the next three hours, Darren went over the “owner’s quick guide”, the warranty program, additional arrangements, & the pricing on various add-ons (I chose the paint seal), as well as the paperwork, reviewed any yet to be resolved issues & answered any remaining questions from me. He introduced me to Dan Chatfield, the Financial Officer, whose responsibility it was to clarify any extended warranty offers, explain the Hyundai Assurance plan that quotes the buy-back value of the car down the line, let’s say, in 5 years. Dan knows his responsibility & is careful & considerate in offering the customer the items that would make a perfect configuration.
Because I was using the COSTCO “no hassle-no haggle” approach, the buying process is simplified. Trading in my old car began with Darren and was authorized by Dan Chatfield. The only matter that needed completion for me was the “paint seal”, & they would take care of that the next day. Lastly, the financial arrangement on my part sealed the transaction. Dan Chatfield oversaw the state license transfer, & calculated all the taxes in the transaction, as well as the trade in of my Pontiac Grand Am.
As planned, I returned on Friday to accept delivery of my new “Blue Sky Hyundai Elantra as my personal celebration of my Mom’s 101st Birthday.
Friday morning came & Darren met me with his big smile; once again, he was dressed very business-like, wearing a grey, blue & white plaid sweater vest over a deep blue shirt, & dark trousers. Here’s a car salesman dressed to send one customer home with a new car, & yet, ready for another client.
For a couple hours, Darren Conwell reviewed the driver’s manual & guide, removed the license plates from the old car & re-attached them to my new car, checked for any dust & dings, made sure I left with a full tank of gas, & bid me “happy driving” ..
In the past week (of ownership), I have had 5 phone calls from Hyundai employees at the dealership & the corporate office “thanking me for my business”.
This is one special Hyundai car dealership with special people in sales:
Darren Conwell & Dan Chatfield!"

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