Monday, October 31, 2011
Friday, October 28, 2011
Wednesday, October 26, 2011
Tuesday, October 25, 2011
Monday, October 24, 2011
Friday, October 21, 2011
Nancy, thank you for sharing your experience. We are honored to have you as a customer.
"I live in Las Vegas and had been to a LV Hyundai dealership with very disappointing results. I was interested in the Sonata Hybrid which they did not have, and I asked if they could let me know when one was available. Six months later, I have never heard back from the sales person! My son, who had leased his Sonata from O'Hare Hyundai, said that when I was visiting in October we had to "see Mary" when I was in town. His experience at O'Hare Hyundai had been so positive, he not only recommended the dealership to me, but also our good family friend.
We all made an appointment with Mary Rycerz who juggled both of us nicely, with the resulting sales of a second Hyundai to my friend and the Sonata Hybrid for me. The process was smooth, upfront and actually pleasant. The delivery of the car was quite remarkable in that Mary handled the details efficiently, Dan Chatfield gave the financials in a clear, easy to understand manner, and Bob Gold did an outstanding job of explaining all the bells and whistles of the Hybrid. Everyone I met there was friendly, personable, straightforward, polite and seemed to genuinely want this experience to be positive. From the first greetings to the follow up thank you calls I feel this dealership takes the literal pain out of buying a car! I was comfortable throughout the process and absolutely delighted with my new car. I am so happy to have bought the car there than to have to deal with a dealership in Las Vegas.
Thank you to all the folks at O'Hare Hyundai!"
Thursday, October 20, 2011
Wednesday, October 19, 2011
Tuesday, October 18, 2011
Hyundai Maintains No. 1 Spot for Brand Loyalty on Kbb.com for Second Consecutive Quarter
For Q3 2011, Hyundai's brand loyalty was at 48 percent, with Toyota nearly closing in at 47.9 percent and Subaru at 45.9 percent. Rounding out the top-five brands for Q3 2011 are Kia in the fourth spot at 45.3 percent and Ford in fifth at 45.2 percent.
While Hyundai continues its lead in brand loyalty, it dropped 4.4 percentage points from the previous quarter. Hyundai's decline can be attributed to cooled interest in the Sonata and Elantra models.
For the first time since Kelley Blue Book began tracking loyalty, Honda is outside the top-five brands, sitting in the sixth spot at 44.2 percent. Honda's dip in loyalty is the result of lukewarm reception of the 2012 Civic. In addition, Honda's perceived supply issues also have influenced shopper activity in Q3 2011. As year-end approaches, brand loyalty slowly begins to rise. While the majority of automakers still show declines in year-over-year loyalty, a quarter-over-quarter shift into the black reveals that consumers may be taking notice of seasonal blowout deals and loyalty incentive offers. Manufacturers also have released the majority of their 2012 models; therefore consumers' shopping choices may narrow as they become familiar with the options available in the marketplace.
"The latter half of the year tends to draw interest toward sport utility, crossover and other large vehicles due to weather conditions and seasonality," said Arthur Henry, market intelligence manager for Kelley Blue Book's kbb.com. "Since Hyundai's flagship vehicles are its compact and mid-size sedans, it is natural that it suffers in this regard."
Kelley Blue Book Market Intelligence examines brand loyalty while consumers are still in the shopping phase. For this analysis, loyalty is defined as owners of the brand who are currently shopping the same brand for their next vehicle. This includes data from consumers who view a trade-in page or private party page in addition to a new-car page on Kelley Blue Book's kbb.com.
Monday, October 17, 2011
Bob and Dan, thank you for helping us offer the best in customer service. We appreciate your hard work.
"I purchased my first Hyundai yesterday. Did a lot of online research, Hyundai, Honda, Nissan, Toyota and VW. Hyundai had the best price, best warranty and best safety record. I had a wonderful sales man-Bob Gold. He explained the pros/cons of Sonata v. Tuscon. I landed on the Tuscon, took for a test drive and that was it. Bob, walked me through all of the options which at first were quite intimidating. He took a lot of time explaining and showing everything to me. I previously owned 2 VWs and they didn't explain anything to me, gave me the keys and I had to learn everything myself. Dealership is state of the art, all personnel are very friendly. I like that when you buy the car, they ring a bell and everyone claps. Additionally, can't tell you how many of the associates came over and introduced themselves as well as offering congratulations. Dan was also very helpful explaining the terms of the contract and what I needed to do in updating my city sticker, IPASS and auto insurance. I love my new car, can't believe all of the perks that come along with owning a Hyundai. They believe in their product and their service which is refreshing."
Thursday, October 13, 2011
Wednesday, October 12, 2011
Chris, thank you so much for your recommendation. Welcome to the O'Hare Hyundai family!
"I have never purchased a Hyundai before and was referred to Ray Reynolds at O'Hare Hyundai. While there, I was taken for a test drive by Darren Conwell who expertly pointed out the facets of the Sonata GLS and SE. Ray guided us through the purchasing process and was honest and genuine about making sure my wife and I had a good car-buying experience. Upon selecting the SE, Ray and Darren expediated the process and explaned the electronics and keyless entry - neither of which we had prior experience with. In the finance department, Dan Chatfield made sure we understood the financing and the warranty. I would definitely recommend buying a car at O'Hare Hyundai."
Monday, October 10, 2011
We would like to thank Keith for another job well-done. Great work!
"This dealership made me feel extremely comfortable looking at new and used cars to purchase. The atmosphere was pleasant and not pushy. Keith worked with me in every detail of getting a car. He broke down the dollar amount with taxes, title, transfer, dock fees, and trade! He broke it all down and was able to get me the exact car that I wanted at the price that I wanted. He was very a friendly, genuinely nice, family guy and not typical sales guy that I have met many times over. Usually when the sales guy approaches my chest gets tight and I feel totally uncomfortable, and I just want to leave. It did at first but when I told him I would let him know if I had questions he let me be and I went back to him when I was ready. He never once made it like I had to buy today, he just worked with me and answered questions and I made the decision as it should be. It was a very pleasant experience. I should say the best car purchase experience that I have ever had. Even the big manager got involved in looking for the perfect vehicle for me and the finance guy (Sam) went over every detail in he end. They all worked really hard together to get me what I wanted and I am happy I went here to get my car and no other dealership. Thanks O'Hare Hyundai...you are awesome! And Keith is the best!"
Friday, October 7, 2011
Wednesday, October 5, 2011
Tuesday, October 4, 2011
Kudos to our staff for providing 100 percent customer satisfaction.
"Bob Gold was great. Sincere, professional, very friendly, and easy to work with.
I truly appreciate all of the time he spent going over everything. He showed me how to operate, and explained, every single control. We reviewed all of the features and he gave me additional information on those that I wasn't very familiar with. I don't feel that anything was left out, or that I was rushed through anything. Dan, the finance manager, worked with me to ensure that I walked out of the dealership with a new vehicle. The part that I found the most considerate was that while he explained all of my options, he didn't try to harangue me into add-ons that I didn't want. I had a very positive experience, and won't hesitate to recommend O'Hare Hyundai in the future."Monday, October 3, 2011
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